Terms of Use

These Terms of Service ("Terms") govern access to and use of ghidoraconsulting.com and any website, portal, application, software, or other digital service operated by GHIDORA Consulting LLC ("GHIDORA," "Ghidora," "we," "us," or "our"). These Terms also apply to interactions with our online services unless a separate written agreement controls. By accessing or using a covered website or service, you agree to these Terms. If you do not agree, do not use it. You must be at least 18 years old and legally able to enter a binding agreement.

1. About GHIDORA

GHIDORA provides business systems consulting and related services, which may include workflow design, process optimization, automation, integrations, dashboards, reporting, communication systems, CRM configuration, client or employee portals, custom software and tools, implementation, technology consulting, and ongoing support or managed services. Specific services are determined by the applicable proposal, statement of work, service agreement, order, invoice, or other written agreement (each, a "Project Agreement").

2. Website Information, Project Agreements, and Order of Precedence

Website descriptions, examples, pricing discussions, timelines, demonstrations, case studies, and other materials are general informational and marketing content and do not create a binding obligation to provide a particular result, price, timeline, feature, or service. Actual deliverables, responsibilities, fees, payment terms, support, acceptance, refunds, and other project requirements are governed by the applicable Project Agreement.

If documents conflict, the following order controls to the extent of the conflict unless a higher-priority document expressly states otherwise: (1) a mutually signed service agreement, master service agreement, or statement of work; (2) a mutually accepted proposal or order; (3) applicable invoice, checkout, or transaction-specific terms; and (4) these Terms.

3. Inquiries and Consultations

Submitting a form, scheduling a strategy call, or contacting GHIDORA does not create a client-consultant, fiduciary, employment, partnership, or other professional relationship. We may accept or decline an inquiry or project. Introductory recommendations are preliminary unless included in a written agreement.

4. Client Responsibilities

• Provide timely, accurate information, decisions, approvals, credentials, documentation, personnel access, and system access reasonably required.

• Obtain authority and a lawful basis for data, content, accounts, software, systems, and access provided to GHIDORA.

• Maintain licenses and pay third-party fees unless the Project Agreement says otherwise.

• Review deliverables, test systems as requested, maintain backups, and maintain appropriate security.

• Comply with laws and industry requirements applicable to the client's business, data, marketing, employment, financial, safety, and operational activities.

Delays or failures in client cooperation may affect schedules, costs, performance, and deliverables.

5. Client Data and Authorized Access

To provide services, GHIDORA may access, receive, store, process, transmit, organize, modify, or otherwise use client-authorized business data, including customer, prospect, employee, contractor, contact, CRM, communication, report, photo, file, and operational information, when reasonably necessary for the requested services.

GHIDORA will use client-authorized data only as reasonably necessary to provide, secure, maintain, configure, integrate, troubleshoot, support, and improve the services provided to that client; comply with applicable law; enforce applicable agreements; and protect GHIDORA's legal rights, systems, clients, and users. GHIDORA will not sell client data for monetary compensation or use identifiable client data for unrelated advertising or marketing purposes.

The client represents that it has all permissions, notices, consents, rights, and legal bases needed to provide such access and instruct GHIDORA to process the data. Additional confidentiality, security, retention, or data-processing duties may be stated in the applicable written agreement or required by law.

6. Third-Party Platforms

Our work may rely on third-party software, APIs, hosting, scheduling, forms, CRM, payment, automation, AI, analytics, advertising, and other technologies, including services such as HubSpot, Calendly, Fillout, Google, Stripe, and backup payment providers. Third parties operate independently. GHIDORA does not control or guarantee their availability, pricing, features, APIs, compatibility, security, policies, account decisions, or continued operation.

Unless agreed otherwise, and to the maximum extent permitted by law, GHIDORA is not responsible for failures, changes, outages, restrictions, data loss, or other harm caused solely by a third-party provider and not resulting from GHIDORA's breach of an applicable agreement, gross negligence, or willful misconduct. Clients are responsible for provider fees and compliance with provider terms unless the applicable Project Agreement states otherwise.

7. Artificial Intelligence and Automation

GHIDORA may use or recommend AI-enabled tools, automated workflows, software-generated content, and decision-support systems. Such tools may produce incomplete, inaccurate, delayed, biased, or unexpected results. Unless a written agreement states otherwise, clients are responsible for reviewing material outputs and maintaining appropriate human oversight, especially for legal, financial, employment, safety, customer, or other consequential decisions. GHIDORA does not guarantee uninterrupted or error-free operation.

8. Fees, Payments, Taxes, and Recurring Services

Fees and payment terms appear in the applicable Project Agreement, invoice, checkout, or order. You authorize charges and agree to provide accurate billing information and timely pay all amounts due, including applicable taxes unless a valid exemption applies. Our primary processor is Stripe; we may use PayPal, Mercury, bank transfer, or another backup method. Payment processing is also subject to the processor's terms.

When a client enrolls in a recurring or automatically renewing service, the applicable checkout, order, or Project Agreement will disclose, as applicable, the amount charged, billing frequency, whether the service automatically renews, how cancellation may be requested, when cancellation becomes effective, treatment of partial billing periods and refunds, and other material recurring-payment terms. GHIDORA will obtain authorization required by applicable law before initiating recurring charges.

Late or failed payment may result in paused work, withheld deliverables, suspension, termination, collection activity, or other remedies allowed by the Project Agreement and law. You are responsible for reasonable collection costs where legally permitted.

9. Cancellations and Refunds

Cancellation, deposit, subscription, renewal, rescheduling, and refund rights vary by service and are governed by the applicable Project Agreement or transaction terms. Unless expressly stated in writing, website use does not create a refund right and amounts paid for completed work, reserved capacity, or nonrecoverable third-party costs are not refundable.

10. Intellectual Property - Website

Unless otherwise stated, GHIDORA owns or licenses its website content, branding, graphics, designs, text, logos, methods, and website elements. You may not copy, reproduce, distribute, modify, republish, sell, license, scrape, reverse engineer, or commercially exploit them without authorization, except as law expressly permits.

11. Client Project Ownership

Ownership, licensing, intellectual-property rights, source-code rights, hosting rights, reusable components, custom software, templates, systems, and other project materials will be determined on a project-by-project basis in the applicable Project Agreement.

Depending on the project, the agreement may provide that the client owns specified custom deliverables after full payment; GHIDORA retains ownership and licenses technology or systems; ownership is divided between GHIDORA-developed and client-specific components; GHIDORA retains reusable code, frameworks, methodologies, templates, or pre-existing intellectual property; the client accesses a system through a subscription or managed-service relationship; or another mutually agreed structure applies. No particular ownership model applies automatically to every engagement.

Open-source and third-party materials remain subject to their respective licenses. Unless expressly granted in writing, neither party transfers ownership of its pre-existing intellectual property.

12. Confidentiality

Each party will use reasonable care to protect nonpublic confidential information received from the other party and will use that information only for purposes reasonably related to evaluating, establishing, performing, supporting, or enforcing the business relationship.

Confidential information includes nonpublic business, operational, financial, technical, security, customer, employee, system, credential, strategy, and project information that reasonably should be understood as confidential given its nature or the circumstances of disclosure.

Confidential information does not include information that is or becomes public through no breach of confidentiality; was already lawfully known without a confidentiality obligation; is independently developed without use of the confidential information; is lawfully obtained from another source without a confidentiality obligation; is approved for release; or must be disclosed by law or valid legal process. A Project Agreement or nondisclosure agreement may establish additional or more specific confidentiality obligations and controls where it conflicts with this general provision.

13. Prohibited Uses

You may not use our website, online services, or services to:

• Violate law, commit fraud, impersonate others, or submit intentionally false or misleading information.

• Transmit malware, attempt unauthorized access, interfere with operations, harvest data unlawfully, or circumvent security.

• Infringe privacy, publicity, intellectual-property, or other rights.

• Abuse, disrupt, reverse engineer, or exploit our systems except as expressly permitted by law.

• Use our services for unlawful, harmful, deceptive, discriminatory, or unauthorized activity.

We may investigate, restrict, suspend, or terminate access when we reasonably believe these Terms or applicable law have been violated.

14. Marketing Communications

General form submission permits GHIDORA to respond to the inquiry but does not by itself provide consent to automated or promotional texts. Email and SMS marketing permissions may be requested through separate optional consent mechanisms. Recipients may unsubscribe from promotional email and revoke SMS consent using the methods provided. Transactional and service communications may continue as appropriate.

15. No Professional Advice or Guaranteed Results

Unless expressly stated in a signed agreement, content and services do not constitute legal, tax, accounting, financial, medical, employment, cybersecurity, or other regulated professional advice. Consult qualified advisers for those matters.

Business and technology outcomes depend on factors outside GHIDORA's control. We do not guarantee revenue, profit, savings, leads, rankings, conversions, uptime, error-free operation, security, legal compliance, or any specific result unless expressly guaranteed in a signed agreement.

16. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND GENERAL ONLINE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." GHIDORA DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE. Some jurisdictions do not allow certain disclaimers, so they may not apply to you.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GHIDORA AND ITS OWNERS, PERSONNEL, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA; OR INTERRUPTION OR REPLACEMENT-COST DAMAGES ARISING FROM WEBSITE OR GENERAL ONLINE-SERVICE USE.

For claims governed only by these Terms and not a Project Agreement, GHIDORA's aggregate liability will not exceed the greater of $100 or the amount you paid GHIDORA for the specific online service giving rise to the claim during the three months before the event. Project Agreement liability is governed by that agreement. These limits apply only to the extent permitted by law.

Because project-specific liability is governed by the applicable Project Agreement, each Project Agreement should address appropriate limitations of liability for that engagement. No Project Agreement expands GHIDORA's liability unless it does so expressly in writing.

18. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless GHIDORA and its owners, personnel, contractors, and affiliates from third-party claims, damages, losses, liabilities, costs, and reasonable attorneys' fees arising from your unlawful use, violation of these Terms, infringement of rights, or data, content, systems, instructions, or materials you provide. This provision does not apply to the extent a claim results from GHIDORA's conduct for which indemnification cannot lawfully be required.

19. Suspension and Termination

We may suspend or terminate access for material breach, unlawful or harmful conduct, security risk, nonpayment, or discontinuation of a service. Terms that by their nature should survive - including payment, intellectual property, disclaimers, liability limits, indemnification, and dispute provisions - remain effective after termination.

20. Governing Law and Venue

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. Unless a controlling Project Agreement provides otherwise or applicable law requires another forum, any dispute arising from these Terms or covered services must be brought in the state or federal courts serving Dallas County, Texas, and each party consents to personal jurisdiction and venue there.

21. Changes to These Terms

We may update these Terms as our business, services, or legal obligations change. Revised Terms become effective when posted with the updated Effective Date or Last Updated date, as applicable, unless stated otherwise. Continued use after the effective date constitutes acceptance to the extent permitted by law. Material project changes require the process stated in the applicable Project Agreement.

22. General Provisions

If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; GHIDORA may assign them in connection with a reorganization, merger, sale, or transfer of relevant business or assets.

These Terms, together with incorporated written terms, are the entire agreement regarding their subject matter. Electronic notices and signatures may be used where permitted.

23. Contact

Questions about these Terms may be sent to:

GHIDORA Consulting LLC
Email: info@ghidoraconsulting.com
Website: ghidoraconsulting.com